Delivery & Returns

Delivery

We aim to despatch the goods as early as possible once the Order has been received.
Stock products will be despatched within 2 working days of receipt of your Order.
Products that are out of stock will be despatched within 14 working days of receipt of your Order.
In the unlikely event that a product had to be Back Ordered and we were unable to meet the deadline, we would contact you and give you the Option to Cancel your Order without penalty, if you would rather not wait.

If the Delivery to the Customer’s address fails for reasons under the control of Lighting Lab, we will advise you as soon as is practically possible and Refund to you any relevant monies paid in relation to the failed Order.

If the Delivery to the Customer’s address fails for reasons not under the control of Lighting Lab, but by failure on behalf of the Customer. We may either; store the consignment until delivery is actually made and charge you the reasonable costs of storage and reshipment, or sell the Goods at the best obtainable price then Refund to you any relevant monies paid in relation to the Order, less the reasonable costs of storage, reshipment and any shortfall in the ultimate selling price.
We will not be liable to you for any loss or damage incurred as a result of any delay in the Delivery – Time for delivery shall not be of the essence.


UK Mainland  Order value under £30.00 inc vat                                £3.50 inc Vat
(Excluding Scottish Highlands and Islands)

UK Mainland  Order value between £30.00 £100.00 inc vat               £6.50 inc Vat
(Excluding Scottish Highlands and Islands)

UK Mainland  Order value over   £100.00 inc vat                              Free
(Excluding Scottish Highlands and Islands)

Scottish Highlands and Islands                                                       £16.00 inc Vat

Northern Ireland and Channel Islands                                            £16.00 inc Vat

Southern Ireland, Isle of Man and Isles of Scilly                              £19.00 inc Vat

For Deliveries to any other destination please e-mail your request.
Charges based on standard parcel size and weight.
In the event of irregular parcel size or weight we will contact you to advise you of any additional cost requirements.


Receipt of Delivery

Upon Collection or Delivery a valid Signature shall be required. You will be asked to sign for the Goods “Received in Good Condition” – If you are unable to open and check the goods in the Consignment at that time and verify that they are “Received In Good Condition.” You must still sign for the Consignment, but alongside your Signature write the word “Unchecked” –  Failure to do so may affect any Claim thereafter – You must also check to see that you are receiving the correct Quantity of Parcels that you are Signing for – You must detail any discrepancy with the Quantity of Parcels along with your Signature.

Once you have received your Order you must Check for Shortages and Damages. Any Claims for Shortages and or Damages must be made within 48 hours of receipt of your Delivery by e-mail, to lightinglab@lightinglab.co.uk Retain the Packing of the Delivery in case you need to return any of the Goods.

Force Majeure
Lighting Lab shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns

Unwanted Goods

We hope you will be happy with your purchase. However if for any reason you are not, please follow the following instructions for returning items.

If you change your mind for any reason and you wish to return your purchase you must notify us within 7 days in writing by letter or email to lightinglab@lighting-lab.co.uk

Unwanted items must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging within 14 days of receipt. Items must not have been used or assembled in any way. We retain the right to refuse a refund on any item not deemed to be resaleable.

Please note that we do not offer a free returns service. We do not refund the return postage cost or the original delivery charge. We do not offer a free collection service. We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage.

You must include your customer order details with the package, as we cannot process a refund without these. Once received the items will be checked and a refund issued within four weeks. Items returned must arrive in perfect condition, including the packaging, so please ensure that they are packed well.

We reserve the right to refuse a refund on any item if the above conditions have not been met.

Damaged, Defective or Incorrect Goods

If your purchase is not fit for purpose, is misdescribed, faulty, damaged, or incorrectly supplied, please contact us within 48 hours to arrange a refund or replacement. We will require you to return the item, as it may be necessary to return it to the manufacturer. You must check all items and parts of items for damage prior to assembly.

Include your customer order details with the package, as we cannot process the returned goods without these. Once received the items will be checked and a replacement or refund issued within four weeks.


This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Lighting Lab website, or by phoning us on 01428 749620.